Customers

What changed after the spreadsheets went away.

Results from operations teams in food, pharma, logistics and retail after their first full year on Qucetra. Measured on the floor, reported to auditors.

92%
median on-time completion
up from 61% before go-live
3 min
to produce an audit evidence pack
down from 5 working days
−68%
admin hours on training records
per site, per month
0
audit findings on training evidence
across 40+ sites in 12 months
Before and after

Five numbers every QA manager tracks, before and after.

On-time training completion
Share of assignments finished before due date
Before
61%
After
92%
+31 pts
Audit evidence preparation
Time to assemble records for one auditor request
Before
5 days
After
3 min
−99%
Admin hours on records
Per site, per month, chasing signatures and updating sheets
Before
38 h
After
12 h
−68%
SOP re-acknowledgement
Days to full sign-off after a new version is released
Before
31 days
After
5 days
−84%
Lapsed certifications
Forklift, hygiene and safety licences expired without renewal
Before
14 / yr
After
0
−100%

Medians across customer sites, comparing the 12 months before go-live with the first 12 months on Qucetra.

Customer stories

Three sites, three problems, three audits passed.

Northgate Foods
Food manufacturing · 2 plants · 640 employees
Growth
On-time completion
58%92%
Audit prep
5 days3 min
Admin hours / mo
40 h11 h
Audit findings
30
“

The auditor asked for evidence on 14 operators. One export, and we were done.

Sofia Rossi · QA Manager
Audit & complianceSOP controlInteractive content

From binders to a three-minute audit export

Before

Mandatory hygiene and GMP training ran on paper sign-off sheets across two plants. Each audit meant a week of chasing signatures and photocopying binders.

After

Job-role-mapped collections enrol every new hire automatically. SOP acknowledgements are signed on the phone and every record is versioned and time-stamped.

  • ✓On-time completion up from 58% to 92% in two quarters
  • ✓BRCGS audit evidence delivered in one export, zero findings
  • ✓Interactive hygiene videos replaced classroom sessions, saving 3 shifts a month
Coldline Logistics
Logistics & cold chain · 6 depots · 1,100 employees
Growth
Lapsed licences
14 / yr0
Admin hours / mo
38 h12 h
Reminder response
2 wks2 days
Depots live
16
“

A new driver is enrolled before their first shift. We stopped finding out about lapses from the insurer.

Daniel Okafor · Warehouse Lead
Trainings & collectionsApprovals & workflowReports & badges

Forklift certification without the spreadsheet

Before

Licence refreshers were tracked in a shared spreadsheet that drifted between depots. Fourteen drivers operated on lapsed certificates in one year.

After

Certification paths are assigned by job role with automatic reminders at 30, 14 and 7 days. Managers see expiring licences per depot before the shift starts.

  • ✓Zero lapsed licences in the last 12 months
  • ✓New drivers enrolled before their first shift, not after
  • ✓Admin time on records down 68% across six depots
Riverside Pharma
Pharma · 1 site · 380 employees
Enterprise
Re-ack time
31 days5 days
Version traceability
~60%100%
Open SOP overdue
423
Inspection findings
20
“

We know who has read which version, down to the minute. That question used to take a day.

Amara Diallo · Document Controller
SOP controlAudit & complianceApprovals & workflow

SOP re-acknowledgement in under a week

Before

Each SOP revision took a month to circulate by email. Nobody could say which version an operator had read when a deviation was raised.

After

Versioned SOPs trigger re-acknowledgement inside a 7-day window with mobile push. The evidence trail shows who read which version, down to the minute.

  • ✓Full re-acknowledgement in 5 days, down from 31
  • ✓100% version traceability in the last MHRA inspection
  • ✓Deviation investigations reference the exact SOP version read
Time to value

From kickoff to a passed audit, the typical path.

Day 1
Live in under 4 hours

Master data imported, job roles mapped, first collection assigned.

Week 1
Every employee enrolled

Mobile app rolled out by shift; first interactive trainings completed on the floor.

Week 4
SOPs under version control

Controlled documents migrated, first re-acknowledgement cycle closed.

Month 3
Overdue rate below 10%

Reminders and manager views bring on-time completion above 85%.

First audit
Evidence pack in 3 minutes

Signed, versioned records exported for the auditor. Zero findings on training.

See what your numbers could look like.

Bring your current completion rate and last audit prep time. We will map them against similar sites.

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